- 68%
- tickets fully resolved by AI
- < 4h
- average first reply, even at peak
- +22
- NPS (Net Promoter Score) uplift after 6 months
AMOTEK Stack answers, classifies and resolves tickets 24/7 in EN, NL and FR, deeply integrated with your ERP and TMS (Transport Management System). Same-day replies during peak season, without doubling your team.
Deloitte Technology Fast 50
Enterprise Software 2025 winner · 4,087% growth
Main Software 50
Fastest Growth Award 2025
Jong VOKA
Ondernemer van het Jaar 2025
Trusted by ambitious teams
How AMOTEK Stack works
From incoming ticket to resolved action in your TMS, end to end.
AMOTEK Stack is more than a chatbot. It is an AI agent with access to your systems that actually gets things done.
- 01
Intake & classification
Every incoming email, chat or form is read by AMOTEK Stack, categorized and scored on risk.
- 02
Order analysis
The AI pulls order, warranty and customer history from Dynamics 365 and your TMS, without human intervention.
- 03
Response & action
AMOTEK Stack writes a reply in your tone of voice and instantly schedules the pickup or re-delivery in your TMS.
- 04
Validation & escalation
Human review where needed, escalation when in doubt. No wrong information ever reaches your customer.
Fits your stack
AMOTEK Stack lives inside the systems you already use.
No rip and replace. AMOTEK Stack plugs into D365 Business Central, your TMS and your existing ticketing tool. Live in weeks, not quarters.
Dynamics 365 BC (Business Central)
Tilroy POS
Zendesk
Freshdesk
Microsoft 365
TMS / route planning
Webshop platforms
WhatsApp Business
The business case
3 customer care agents ≈ €200K per year.
AMOTEK Stack costs less and never sleeps.
The real win is not just headcount, it is same-day replies, higher NPS, and growth without recruiting pressure.
- ✓Same-day replies, even during peak season and Black Friday
- ✓Multilingual EN / NL / FR, 24/7 with consistent quality
- ✓Direct actions in D365 and your TMS, no human middle step
- ✓Dashboards that expose pain points in the customer journey
Simulation · retailer 100+ FTE
Based on an average omnichannel retailer with 51+ showrooms and a webshop. AI deflection is the share of tickets resolved end-to-end by the AI without a human agent having to take over.
"Our customer care team used to scale from 6 to 22 people every spring. With AMOTEK Stack we answer more tickets with fewer people, and our NPS has never been higher."
- -62%
- reply time
- 4.2
- FTE saved / yr
- +22
- NPS uplift
FAQ
The questions retailers ask us most.
How fast can AMOTEK Stack go live?+
Most retailers are live in 4 to 6 weeks. We plug into your existing helpdesk, D365 and TMS, train on your past tickets and help center, then roll out channel by channel.
What about my team?+
Your team stays essential, just not for the repetitive work anymore. Our AI absorbs the peak moments so your people can focus on where they really make a difference: personal contact and the more complex tickets that require attention and people skills.
What if the AI is unsure or the case is sensitive?+
AMOTEK Stack scores every reply for confidence and risk. Low-confidence or sensitive tickets are automatically escalated to a human agent with a suggested draft and full context.
What if the AI makes a mistake?+
Every AI action is scored and logged. Uncertain answers are escalated to a human with full context, not sent to the customer. No wrong information ever reaches your customer.
Which languages are supported?+
EN, NL and FR out of the box, with consistent tone of voice across all three. Additional languages are available on request.
Do we need to replace our current helpdesk?+
No. AMOTEK Stack works on top of Zendesk, Freshdesk, and other major helpdesks. No rip and replace.
What is the indicative price?+
Pricing is a fixed monthly platform fee plus a small per-resolved-ticket component. Use the calculator above to see your estimated savings for your exact ticket volume.
How is pricing structured?+
A fixed monthly platform fee plus a small per-resolved-ticket component. Predictable, and always cheaper than adding headcount. Run the calculator for your own numbers.
How is our data handled?+
Your data stays in EU. We do not train foundation models on your tickets. Full audit log per AI action, GDPR-compliant by design.
See it live
Book a demo with a real ticket from your own inbox.
We show how AMOTEK Stack answers one of your own customer questions and performs the action in your TMS. 30 minutes. No slides.
Laurence Ayeni
Account Executive