Fully Agentic
AMOTEK Stack does not just understand intent, it reasons, decides, and takes action using your business policies to deliver end-to-end AI customer support.
AMOTEK Stack · Module AMOCARE
We took over your Customer Support through AI.
AMOCARE answers, classifies and resolves tickets 24/7, in EN, NL and FR, deeply integrated with your ERP and TMS. Same-day replies during Black Friday and peak season, without doubling your team.
- 68%
- tickets fully resolved by AI
- < 4h
- average first reply, even at peak
- +22
- NPS uplift after 6 months
AMOTEK Stack · AMOCARE
Ticket · T-006Open
Wobbly leg on dining chair
Hi, one of my dining chairs (ORD-2026-113301) is very wobbly. The right rear leg feels loose. Can you help?
Lena Willems, 10:03
AI Draft · ready to send
Hi Lena, thanks for letting us know. I checked ORD-2026-113301, it is under warranty until 20-05-2028. We will schedule pickup and free replacement in 5 to 7 business days.
Agent log
- ✓1. classify_complaint
- ✓2. safety_risk_assessment
- ✓3. retrieve_order_info
- ✓4. check_warranty
- ✓5. generate_response
- ✓6. validate_response
Action in TMS
Pickup scheduled, route Antwerp · 26/05
Built for omnichannel retailers
- Torfs
- Exterioo
- Juntoo
- Standaard Boekhandel
- JBC
- Coolblue
Why AMOTEK
Why AMOTEK Stack is the undisputed AI in CX leader
Trained on Your Data
AMOTEK Stack learns from your past tickets and help center content to deliver accurate, personalized AI customer service from day one.
Multi-Agent System
Deploy AMOTEK Stack agents that collaborate across your customer journey by identifying, solving, classifying, and supporting your team without added overhead.
The problem
Customer service is the last big cost that does not scale with your revenue.
From 6 to 20+ agents, every single year
Seasonal peaks and Black Friday force your customer care team to scale up every time, with training, quality loss, and burnout.
Repetitive tickets keep piling up
80% of your inbox is a variation on 20 questions: where is my delivery, return policy, warranty, color swap.
More stores means more people to hire
Customer service scales linearly with headcount. Growth becomes expensive and fragile the moment your best agent goes on holiday.
How AMOCARE works
From incoming ticket to resolved action in your TMS, end to end.
AMOCARE is more than a chatbot. It is an AI agent with access to your systems that actually gets things done.
- 01
Intake & classification
Every incoming email, chat or form is read by AMOCARE, categorized and scored on risk.
- 02
Order analysis
The AI pulls order, warranty and customer history from Dynamics 365 and your TMS, without human intervention.
- 03
Response & action
AMOCARE writes a reply in your tone of voice and instantly schedules the pickup or re-delivery in your TMS.
- 04
Validation & escalation
Human review where needed, escalation on doubt. Never wrong info to the customer.
Capabilities
One AMOCARE platform. Every CX surface covered.
♥Dashboard
Resolution rate
70%
Reply time
1 hr
Most common topics
Delivery status
Return request
Warranty claim
AMOCARE
AI-Surfaced Insights
Fix gaps before they become problems.
Uncover insights from all support interactions, detect knowledge gaps, and receive actionable recommendations to generate articles, optimize AI workflows, and lower costs.
Learn more →✉︎
💬
☎︎
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♥
"Hi, we moved to 345 California Street. Zip code is..."
AMOCARE
Omnichannel Agent
Resolve issues instantly across any channel.
Deliver personalized, human-like, 24/7 AI customer support across chat, email, voice, and more, all from one customer experience AI platform.
Learn more →◎Customer Support
♥
Hi, I am AMOCARE. How can I help you today?
Product issueDelivery statusReturnWarranty
Ask a question...
AMOCARE
Smarter Ticket Classification
Get every ticket to the right agent, fast.
Enhance ticket classification with pre-built or custom models to add context, prioritize cases, and tag tickets automatically, driving faster, more efficient responses.
Learn more →♥AMOCARE Assist×
Assist AINotesFavorites
Customer was charged full amount. Refund approved for €32.67.
Sorry about this. I have confirmed your downgrade, and prorated your refund based on the remaining billing cycle. Refund of €32.67 will arrive in 5 to 7 business days.
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AMOCARE
Agentic AI Copilot
Empower human agents with an AI copilot.
Give agents real-time insights, next steps, and intelligent responses with AI workflows, all without ever leaving your helpdesk.
Learn more →The business case
3 customer care agents ≈ €200K per year.
AMOCARE costs less and never sleeps.
The real win is not just headcount, it is same-day replies, higher NPS, and growth without recruiting pressure.
- ✓Same-day replies, even during peak season and Black Friday
- ✓Multilingual EN / NL / FR, 24/7 with consistent quality
- ✓Direct actions in D365 and your TMS, no human middle step
- ✓Dashboards that expose pain points in the customer journey
Simulation · retailer 100+ FTE
Tickets / month12,400
AI deflection68%
FTE saved4.2
Annual savings€ 268,000
NPS uplift after 6m+22
Based on an average omnichannel retailer with 51+ showrooms and a webshop.
Fits your stack
AMOCARE lives inside the systems you already use.
No rip and replace. AMOCARE plugs into D365 Business Central, your TMS and your existing ticketing tool. Live in weeks, not quarters.
- Dynamics 365 BC
- Tilroy POS
- Zendesk
- Freshdesk
- Microsoft 365
- TMS / route planning
- Webshop platforms
- WhatsApp Business
"Our customer care team used to scale from 6 to 22 people every spring. With AMOCARE we answer more tickets with fewer people, and our NPS has never been higher."
T
Tom Baelden
CEO · Exterioo
See it live
Book a demo with a real ticket from your own inbox.
We show how AMOCARE answers one of your own customer questions and performs the action in your TMS. 30 minutes. No slides.